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Terminal not download sales back to the ShowPOS Server
| • | look for +, ?, X in bottom left corner on terminal to see terminal is connected to QuestNET module |
| • | check cables are plugged in or loose |
| • | check that the QuestNET module is on |
| • | check that the cables in the QuestNET are plugged into the correct plug |
| • | check if light on QuestNET module is flashing |
| • | check if light on QuestNET module is on, but not flashing |
| • | RESET power to QuestNET to clear internal buffers |
| • | if QuestNET not flashing |
| • | check power cable is plugged in |
| • | check powerpoint/powerboard is turned on |
| • | check if power adapter is warm, if not then adapter may need replacing |
Terminal not being update from the ShowPOS Server
| • | check terminal is on when update is done |
Terminal displays MEMORY FULL error message
| • | This happens when terminal is usering in off-line mode and you have reached the maximum storage capacity of the terminal. Reconnect cables and download all sales before continuing. |
Terminal displays MEMORY FAIL error message
| • | terminal has been RESET and needs to be reloaded. Any sales not previously downloaded will have been deleted. This can happen if the terminal was RESET manually using the special RESET sequence, or |
| • | the terminal has a faulty power cable connector. |
Terminal beeps even when no one is using terminal
| • | possible faulty keys, return required |
some keys don't work
| • | possible faulty keys, return required |
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