Refunding Tickets

To refund tickets for a particular session use the following steps:

press [Refund] on the Box Office Issue screen or the Film Issue screen,

select the session for the tickets to be Refunded.

select the matching Ticket Type (ADULT etc.),

press [Refund].

A ticket will then be printed with the details of the tickets being refunded with the name of the user performing the refund. All refunds are shown on the End of Shift, Banking and Sales Reports.

Choosing the amount of tickets

The ticket types displayed on the left depend on the tickets sold for a session. The white boxes under the Quantity heading contain the quantity of tickets to issue for the ticket type.

To change the quantity, click on the buttons to the left and right of the quantity. Clicking on the right button will add one to the quantity, clicking on the left button will decrease the quantity by one.

To change the change the quantity using the keyboard, use the function keys <F1> .. <F10> to increase the quantity for Ticket Type 1, Ticket Type 2, Ticket Type 3, etc... respectively. To decrease the quantity, hold the <shift> key at the same time as pressing <F1> .. <F10>.

Cancelling a Refund

This will cancel the current refund and return back to the previous screen. This will also restore any seats that may have been de-allocated.

Clear

This will clear all the selected ticket types for the current refund. This will also restore any seats that may have been de-allocated.

Exit

This will cancel the current Refund and return to the previous screen.