The Box Office Issue screen is where you issue tickets for each of the available sessions. After a user signs on, this will be the first screen that is presented, unless signed on as a System Manager or the terminal is a Candy Bar only terminal.
Session Buttons
The left-hand edge of the session is positioned such that you can easily determine the starting time for all the sessions: the times are displayed on the top row, above the sessions. The width of the session is proportional to the length of the film. Each session displays the film title, starting time, seats available, and optionally the film's rating and finish time. If this session is available online a < INSERT ICON HERE > will be shown.
Every film for the day will have a different colour - this makes it quicker and easier to determine the next available session for a particular film. The currently selected session will be displayed in black.
Selecting a session
There are a number of ways to select a session, depending on whether you are using a mouse or keyboard, and depending on the user's needs. First, check that the date displayed at the top of the screen is the date for which you want to issue tickets. To change the date either select the arrow buttons on either side of the day to move backward/forwards one day at a time, or click on the date displayed and select the appropriate date fro the calendar.
Note:
User rights will determine how far in advance a user may sell tickets.
Using the mouse
Find the session that the patron wishes to attend. Usually, the next session will be visible on the screen. If it is not, then use the buttons at the bottom of the screen to scroll through the day's sessions until you come to the correct session.
When the session is visible on the screen, <left-click> on the session with the mouse. The Ticket Payments screen will now be displayed.
Using the keyboard
To select a session using the keyboard, you need to highlight the session you wish to choose. The highlighted session will appear in black. To change the highlighted session, use the cursor keys.
Below is a description of the session navigation keys:
<->(minus sign) move to the previous cinema.
<+>(plus sign) move down to next cinema.
The function keys, <F1> to <F10>, are used on the Box Office screen to select the next available session for each Cinema. Eg. press <F2> for cinema 2, and so on.
Reservations
All sessions that have reservations still to be collected will appear in Italics.
Once the correct session is highlighted, press <ENTER> and you will be presented with the Ticket Payments screen.
To view, amend or collect a reservation click on [Collect]. To quickly view only the reservations for a particular Session perform the following:
Using the mouse
Find the session that you wish to view the reservations for, then <Right-Click> on the session. All matching reservations for the selected session will be displayed.
Using the keyboard
Select the session that you wish to view the reservations for, then press <CTRL+ENTER> on the keyboard. All reservations for the selected session will be displayed.
See also:
Collecting Reserved Tickets, Selling Other Items, Member Loyalty